Cancellation & Refund Policy

Last Updated: April 04, 2025  |  Synergetix AI Solutions Private Limited

1. Overview

This Cancellation and Refund Policy applies to all subscription plans, add-on services, and hardware purchases made through Ritaya POS, operated by Synergetix AI Solutions Private Limited ("We", "Us", "Our", "Company"). By subscribing to or purchasing any Ritaya POS product or service, you agree to this policy.

We encourage you to read this policy carefully before making a purchase. If you have any questions, please contact us at sales@ritaya.in before initiating a subscription.

2. Subscription Cancellation

You may request cancellation of your Ritaya POS subscription at any time by contacting our support team via email at sales@ritaya.in or by calling +91 94394 39050.

  • Monthly Subscriptions: Cancellations take effect at the end of the current billing cycle. You will continue to have access to the platform until the billing period ends. No further charges will be applied after cancellation.
  • Annual Subscriptions: You may cancel an annual subscription within 7 days of the initial purchase date for a pro-rated refund. Cancellations after 7 days will not be eligible for a refund; however, your access will remain active until the end of the annual term.
  • Free Trial: If you are on a free trial, you may cancel at any time without any charge. No payment will be collected unless you explicitly upgrade to a paid plan.

3. Refund Eligibility

Refunds are considered under the following circumstances:

  • Technical failure attributable to Ritaya POS: If the platform is non-functional for more than 72 consecutive hours due to a fault on our end, and we are unable to resolve the issue, you may be eligible for a pro-rated credit or refund for the affected period.
  • Duplicate payment: If your account has been charged more than once for the same billing cycle due to a payment processing error, the duplicate charge will be refunded in full within 7–10 business days.
  • Annual plan cancelled within 7 days: As described in Section 2 above.

All refund requests must be submitted to sales@ritaya.in within 30 days of the charge date, along with the invoice number and a description of the issue.

4. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • One-time setup fees, onboarding fees, or implementation charges
  • Hardware purchases (POS terminals, printers, cash drawers, scanners, etc.)
  • Add-on credits (WhatsApp messaging credits, SMS credits) once consumed or partially consumed
  • Subscriptions cancelled after the 7-day window on annual plans
  • Fees paid for customisation, training, or professional services
  • Partial months for monthly subscriptions

5. Hardware Returns

Hardware items sold or bundled by Ritaya POS are subject to a separate hardware return policy. Hardware may be returned within 7 days of delivery only if:

  • The item is defective or damaged upon arrival (with photographic evidence)
  • The item delivered is different from what was ordered

Returned hardware must be in its original packaging and unused condition. Shipping costs for returns are the responsibility of the customer unless the return is due to our error or a manufacturing defect. Please contact sales@ritaya.in to initiate a hardware return.

6. Refund Processing

Approved refunds will be processed to the original payment method within 7–14 business days from the date of approval. Depending on your bank or payment provider, the credit may take additional time to appear in your account.

We reserve the right to issue account credits in lieu of a monetary refund in certain cases, at our discretion, after communicating with you.

7. Downgrade and Plan Changes

You may downgrade your subscription plan at any time. Downgrades take effect at the start of the next billing cycle. No refunds are issued for the difference in plan cost for the current billing period.

Upgrades to a higher plan are effective immediately and are billed on a pro-rated basis for the remaining days in the current billing cycle.

8. Disputes

If you believe you have been charged incorrectly or your refund request has been unfairly denied, please write to us at sales@ritaya.in with the subject line "Refund Dispute — [Your Business Name]". We will review and respond within 5 business days.

All disputes are subject to the jurisdiction of courts in Hyderabad, Telangana, India.

9. Contact Us

For any questions related to cancellations or refunds, please reach out to:

Synergetix AI Solutions Private Limited
Plot 42, Hitech City, Hyderabad – 500081, Telangana, India
Email: sales@ritaya.in
Phone: +91 94394 39050

This policy is subject to change without prior notice. Please review it periodically. Continued use of Ritaya POS after any changes constitutes your acceptance of the updated policy.