AI Voice Agent

Never Miss a Phone Order
Again

Ritaya's AI Voice Agent answers your outlet's phone, takes pickup and delivery orders from your live menu, and sends them straight to your POS and kitchen — even at the busiest hour of the day.

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Answers every call
Orders go to POS & kitchen
SMS / WhatsApp confirmation
Add-on for your plan
Phone orderAI Voice Agent
Ritaya AIThanks for calling. Would you like pickup or delivery?
CallerDelivery please. One chicken biryani and a mango lassi.
Ritaya AIWelcome back! Same address as last time? Your total with delivery comes to the amount below.
Order sent to POS & kitchen
1 × Chicken Biryani · 1 × Mango Lassi
Delivery · Pay on delivery · Source: AI Agent

Illustrative example

24/7
Answers calls whenever your phone rings
Live
Your menu, prices & availability
Direct
Orders land in POS & KDS
Instant
Customer confirmation by message

Takes the Order Like Your Best Cashier

The agent works from your real menu — items, sizes, extras and add-ons, with the prices you set. Callers talk naturally; the order comes out clean.

  • Reads your live menu, prices, extras and add-ons
  • Recognises repeat callers and offers their saved addresses
  • Confirms the total, tax and delivery fee before the order is placed
  • Follows your rules for opening hours, minimum order and pre-orders
Order summaryPOS · KDS
New order · AI Agent
1 × Chicken Biryani (Large)
1 × Mango Lassi
Delivery to a saved address
Within delivery areaMinimum order metFee by distance
Message to customerYour order is confirmed. We will message you when it is ready.

Illustrative example

Delivery Done Right: Area, Fee & Minimum Order

No more guessing on the phone. The agent checks the address against your delivery rules before it promises anything.

  • Checks the address is inside your delivery area
  • Applies your delivery fee, set by distance, and your minimum order
  • Offers pickup as well as delivery
  • Takes pre-orders for later when you have switched them on
Delivery checkRules applied
Address · inside delivery area
Distance · fee by band (kmmiles)
Minimum order · checked
Order type · delivery, pickup or pre-order

Illustrative example

Straight Into Your POS, Kitchen & the Customer's Phone

Phone orders arrive like any other order, tagged “AI Agent”, so your team cooks and dispatches as usual — and the customer is kept informed.

  • Appears in your POS and Kitchen Display System, no re-typing
  • Confirmation and status updates by WhatsApp (if the caller agrees) or SMS
  • Pay on collection or delivery, or send a secure payment link — the order is held until it is paid
  • Card details are never taken over the phone
Customer messagesWhatsApp / SMS
Order placedThanks! We have your order.
AcceptedThe kitchen is preparing it now.
Out for deliveryYour order is on its way.

Illustrative example

Everything Your Phone Line Needs

Answers every call

No more missed orders when the team is busy at the counter or in the kitchen.

Live menu & prices

Always up to date with your menu, including variations, extras and what is available today.

Remembers regulars

Recognises returning customers and their saved addresses to speed up repeat orders.

Delivery rules built in

Delivery area, distance-based fees and minimum order are checked on every call.

Pre-orders

Customers can book an order for later when you allow pre-orders.

Flexible payment

Pay on collection or delivery, or pay online through a secure link.

Instant confirmations

Customers get WhatsApp or SMS updates as the order is accepted, ready or on its way.

One agent, many outlets

Run one agent for all your branches, or set it up branch by branch.

How It Works

1

Switch it on

Turn on AI Voice Ordering for the branches you want, under Settings in the admin panel.

2

We connect your number

Our team helps connect your phone number and your menu to the agent.

3

Orders arrive in your POS

Calls become orders in your POS and kitchen, tagged AI Agent, with the customer notified.

AI Voice Agent FAQs

What happens when my outlet is closed?
The agent follows your opening hours. It does not take live orders while you are closed, and can take pre-orders for later if you have pre-orders switched on.
Do I need new hardware?
No. It is software. Orders appear in the POS and Kitchen Display System you already use.
Does it take card payments over the phone?
No. It never takes card details. The customer pays on collection or delivery, or receives a secure link to pay online.
Can one agent serve several outlets?
Yes. You can run one agent for all your branches or choose which branches it serves.
How is it priced?
It is an add-on to your Ritaya plan. Ask our team for the current price for your business.

Let the Phone Take Orders for You

See the AI Voice Agent take an order from your own menu in a live demo.

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