Caller ID

Know Who Is Calling
Before You Answer

When a customer phones your outlet, Ritaya shows their name on the POS screen. Greet regulars by name, start their order in one tap, or add a new caller to your customer list in seconds.

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Pop-up on your POS
Start an order in one tap
Add new callers instantly
Add-on for your plan
POS screenCaller ID
Incoming call
Anita K.
+91 98765 43210+44 7700 900123 · returning customer
Start orderDismiss

Illustrative example

Instant
Name on screen as the phone rings
1 tap
From call to a new order
New
Add unknown callers in seconds
No log
No call history is kept

See Who Is Calling, Instantly

No more “who is this?” at the counter. The moment a call comes in, a pop-up appears on your POS with the caller’s number and, for known customers, their name.

  • A pop-up appears on the Desktop POS as the phone rings
  • Known customers are recognised from your customer list
  • Unknown numbers are clearly marked, so you know it is someone new
  • Dismiss it in a tap if you do not need it
POS screenCaller ID
Incoming call
Anita K.
+91 98765 43210+44 7700 900123 · returning customer
Start orderDismiss

Illustrative example

From Call to Order in One Tap

Take the order while the customer is still on the line, with their details already attached.

  • Start an order for the caller straight from the pop-up
  • If you are midway through another order, it is put safely on hold first
  • Add a new customer with their number already filled in
  • Works alongside delivery, pickup and your usual order types
POS screenNew caller
Incoming call
+91 91234 56789+44 7700 900456
Not in your customer list yet
Add customerDismiss

Illustrative example

Works With the Number You Already Have

Keep your existing business number. Calls are passed to Ritaya through a cloud phone number, so there is no special phone hardware to buy.

  • Set up a line for each outlet under Settings in the admin panel
  • Each outlet sees only its own calls
  • No call history is stored: the pop-up is live, then gone
  • Switch it on only for the outlets that want it
Settings · Caller IDLines
Main outlet
Calls to your business number show on the POSActive
Second outlet
Its own line, its own pop-upActive

Illustrative example

Everything on the Phone Line

Live call pop-up

See who is calling the moment the phone rings, right on the POS screen.

Customer recognised

Known callers appear by name, from your own customer list.

Start order in one tap

Open an order for the caller without typing a thing.

Add new customers fast

Unknown caller? Add them with their number already filled in.

One line per outlet

Each branch has its own line and its own pop-up.

Privacy first

No call log is kept, so there is no call history to protect or purge.

How It Works

1

Set up your line

Add your outlet’s phone line in the admin panel. Our team helps you connect the number.

2

A customer calls

The pop-up appears on your POS with the caller’s number and name, if they are a customer.

3

Serve them faster

Greet them by name, start the order or add them as a new customer.

Caller ID FAQs

Do I need special phone hardware?
No. Calls reach Ritaya through a cloud phone number that your existing business number is passed on to, so there is nothing extra to plug in.
Where does the pop-up appear?
On the Ritaya Desktop POS at your counter.
Does Ritaya record calls or keep a call log?
No. The pop-up is live only, and no call history is stored.
Can each outlet have its own line?
Yes. Set up a line per outlet and each one sees only its own calls.
How is it priced?
It is an add-on to your Ritaya plan. Ask our team for the current price for your business.

Answer Every Call Like You Know the Customer

See the Caller ID pop-up on a live POS in a free demo.

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