WhatsApp & SMS

Stay Connected With Every
Customer, Automatically

From order confirmations to promotional campaigns — Ritaya sends the right message at the right time via WhatsApp and SMS. No separate tool, no manual sending, no missed follow-ups.

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WhatsApp & SMS
Fully automated
No separate tool
24/7 support
📸
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Midjourney:
A restaurant owner on a smartphone seeing a WhatsApp message notification with an order confirmation, warm restaurant ambiance in background, UI overlay showing a message thread with order details, photorealistic --ar 3:2 --style raw --v 6.1
98%
WhatsApp message open rate
3x
Higher engagement vs email
0
Manual effort — fully automated
Built-in
No third-party tool needed

Automated Order & Delivery Notifications

Every order triggers an automatic WhatsApp or SMS to the customer — confirmation, preparation status, and delivery updates. No staff effort needed. Customers stay informed, support calls drop.

  • Order received confirmation with itemised bill
  • Order ready / out for delivery status
  • Live tracking link via ShipRocket courier
  • Payment receipt with digital bill link
  • Table reservation confirmations & reminders
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Promotional Campaigns & Win-Back Messages

Send targeted bulk WhatsApp or SMS campaigns from Ritaya in minutes. New menu launch, festival offer, or a win-back message for customers who haven't visited in 30 days — segment once and send.

  • Send to all customers or filtered segments
  • Personalised with customer name & offer details
  • Schedule campaigns in advance
  • Campaign delivery reports — sent & delivered count
  • Win-back segment: customers inactive for 30+ days
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Birthday, Anniversary & Loyalty Triggers

Ritaya auto-sends personalised WhatsApp or SMS messages on customer birthdays and anniversaries with a discount offer — no manual effort. Loyalty point redemptions and membership benefits also trigger automatic notifications.

Example sent automatically:
"Happy Birthday, Rahul! Get 20% off your order today. Show this at the counter. — Spice Garden 🎂"

  • Auto birthday & anniversary WhatsApp/SMS
  • Loyalty points earned & redeemed notifications
  • Membership plan activation & renewal reminders
  • Configurable validity window on birthday offers
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Everything in One Messaging Hub

WhatsApp Business API

Official WhatsApp Business API integration — branded sender name, high deliverability, and template message support.

SMS Fallback

Automatically falls back to SMS when WhatsApp is unavailable, ensuring every customer gets notified.

Scheduled Campaigns

Plan and schedule promotions in advance — set once, send automatically at the right time.

Customer Segmentation

Target by visit frequency, last order date, total spend, or loyalty tier. Reach the right customers every time.

Delivery Reports

Track sent, delivered, and failed counts for every campaign — know exactly what reached your customers.

DND & Opt-Out Compliance

Automatically skips DND numbers and honours opt-out requests to keep your messaging compliant and brand-safe.

Start Messaging Your Customers Automatically

Set up WhatsApp and SMS automation in minutes. No separate tool, no technical setup — just connect and go.

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