How to add and configure menu items & categories
Search our knowledge base or browse by category to find the answer you need.
Initial setup, account activation, hardware connection, and your first billing session.
Creating bills, applying discounts, split payments, KOT management, and day closing.
Adding items, categories, managing stock levels, purchase orders, and reorder alerts.
Adding staff, assigning roles and permissions, PIN login, and performance reports.
Sales reports, GST summaries, end-of-day reports, and exporting data to Excel.
Setting up thermal printers, configuring KOT printers, barcode scanners, and cash drawers.
Installing and using the mobile POS and captain app on Android devices.
Swiggy, Zomato, Razorpay, payment gateways, and third-party connectivity guides.
Common error messages, connectivity issues, sync problems, and performance tips.
Can't find the answer? Reach out and our team will respond within 2 business hours.
Fastest response. Chat directly with a support agent for quick answers and screen-share assistance.
Chat on WhatsAppSend us a detailed message with screenshots or screen recordings. We'll reply within 2 business hours.
Email SupportNew to Ritaya? Schedule a 1-on-1 onboarding call with our product specialist to get set up fast.
Schedule a Call