No hidden fees. No per-transaction charges. No lock-in contracts. Pay per outlet, per year, for the base plan — then add only the modules your business actually uses.
No tiers to choose between — just one base plan covering everything you need to run a billing counter, plus optional add-ons for the features your business actually uses.
Everything you need to run a billing counter — offline-first, multi-device, fully managed. Billed annually, per outlet.
The Captain App runs on each waiter's Android device. Pricing is per outlet, based on how many waiter devices that outlet needs — choose the tier that matches your front-of-house team size.
| Tier | Waiter Devices | Best For | Pricing |
|---|---|---|---|
| Small | Up to 3 devices | Small café, QSR, small dine-in | Book a Demo → |
| Medium | Up to 8 devices | Mid-size restaurant, 4–8 waiters | Book a Demo → |
| Large | Unlimited devices | Large restaurant, banquet hall, hotel | Book a Demo → |
A "waiter device" is one Android phone or tablet running the Captain App. Staff can share devices — you're charged per active device license, not per staff member.
Physical hardware add-ons are priced per device, since each screen or terminal is a distinct piece of equipment. The base plan includes 2 POS device licenses — additional devices are added here.
| Device Type | Notes | Pricing |
|---|---|---|
| Additional POS License (Desktop or Mobile) | Each billing counter beyond the 2 included in the base plan | Book a Demo → |
| Kitchen Display System (KDS) | Per kitchen screen — Hot kitchen, Cold kitchen, Bar, etc. | Book a Demo → |
| Self-Service Kiosk | Per kiosk terminal (Windows or Android) | Book a Demo → |
| Reservation Manager App | Front-desk / hostess tablet for managing reservations | Book a Demo → |
| B2B Delivery App | Per delivery driver device | Book a Demo → |
KDS and Kiosk licenses are per physical screen — a restaurant with 2 kitchen stations needs 2 KDS licenses, and a restaurant with 1 kiosk terminal needs 1 Kiosk license.
Software feature add-ons are priced per outlet. Once activated, the feature is fully available at that outlet with no per-user or per-transaction charges — except messaging credits, which are billed separately.
| Feature Add-On | What It Unlocks | Pricing |
|---|---|---|
| QR Menu & Table Ordering | Customers scan a QR code at the table to browse the menu & place orders from their own phone — unlimited scans | Book a Demo → |
| Online Ordering Website | Branded ordering page for delivery & takeaway with Razorpay / Cashfree online payment | Book a Demo → |
| Aggregator Integration — Additional Channels | 2 channels included free in the base plan. Add more (Swiggy, Zomato, Magicpin, etc.) — orders land directly in POS with one-click menu push per platform | Book a Demo → |
| Reservations & Appointments | Table reservations + salon appointments + booking widget + advance collection. WhatsApp & SMS reminders billed separately from your prepaid credit balance | Book a Demo → |
| Marketing Automation | WhatsApp & SMS campaign builder, loyalty program, customer segmentation — message credits billed separately | Book a Demo → |
| ShipRocket Delivery Integration | Book dispatches with 25+ courier partners, generate AWB numbers, share tracking links with customers | Book a Demo → |
| Advanced Inventory | Central Kitchen production, batch dispatch, recipe consumption, label printing, weight scale integration — see tiers below | See Tiers ↓ |
Advanced Inventory is priced per production operation (central kitchen), not per outlet. The tier is determined by how many dispatch outlets receive finished goods from your central kitchen.
| Tier | Dispatch Outlets | Best For | Pricing |
|---|---|---|---|
| Starter | Up to 3 outlets | Single bakery, sweet shop, small café with 1–2 partner shops | Book a Demo → |
| Growth | 4 – 10 outlets | Small chain, catering business, cloud kitchen with branches | Book a Demo → |
| Scale | 11 – 15 outlets | Large chain, franchise group, central commissary | Book a Demo → |
| Enterprise | 15+ outlets | Large food groups, QSR chains, multi-city operations — dedicated account manager, custom SLA & contract | Contact Us → |
Upgrading between tiers is pro-rated — you pay only the difference for the remaining months of your annual term.
Messaging is charged on a prepaid credit basis. Top up any amount from the Admin Panel — credits are deducted only as messages are sent. WhatsApp and SMS use separate balances, and credits never expire.
Used for booking confirmations, order updates, reminders, and marketing campaigns.
Used for OTP, booking alerts, and order status — with automatic fallback to WhatsApp.
Every business builds its own setup on top of the base plan. Here's how a few common business types typically configure Ritaya.
Yes. We offer a guided demo and a limited-period trial for new accounts, tailored to your specific business type, so you can see Ritaya in action before committing. Contact sales@ritaya.in or visit ritaya.in to get started.
One physical business location — e.g. one restaurant branch, one salon, one retail store. Multiple billing counters at the same location count as one outlet.
Yes. Additional outlets and feature add-ons can be activated at any time from the Admin Panel. You pay a pro-rated amount for the remaining months of your current annual term — no need to wait for renewal.
No per-transaction fees whatsoever. You pay the flat per-outlet annual subscription — process 10 bills or 10,000 bills, the price is the same. Payment gateway fees (Razorpay, PhonePe, etc.) are charged by the gateway directly, not by Ritaya.
Yes. Volume pricing is available for 10 or more outlets. Contact sales@ritaya.in for a custom quote.
Ritaya runs on any Android tablet (Android 9+) or Windows PC/laptop. You don't need proprietary hardware. For printing, we support thermal printers via USB, Bluetooth, and WiFi. Our team will help you assess what hardware is needed during onboarding.
Yes — fully. Ritaya is offline-first by architecture. All billing, inventory deductions, and order management continue to work without an internet connection. Data syncs automatically to the cloud the moment connectivity is restored. You will never lose a transaction.
Most businesses are fully live within 2–4 hours. Our onboarding team handles menu upload, printer configuration, staff training, and integration testing. For larger enterprise setups with multiple branches, we plan a phased 1-week rollout with on-site support available.
Yes. All bills include GSTIN, HSN/SAC codes, and separate CGST, SGST, and IGST breakdowns. You can generate a GSTR-1 summary report monthly for your accountant, and export all transaction data in the format required for filing.
No. Credits do not have an expiry date and remain in your account until consumed. Top up any amount, any time, from the Admin Panel.
All customers are required to complete a Know Your Customer (KYC) verification before activating their Ritaya POS subscription. This includes submission of valid business registration documents, GSTIN (if applicable), and identity proof of the authorised signatory.
By subscribing, you confirm that your business will use Ritaya POS solely for lawful billing purposes, in compliance with applicable GST, Income Tax, and statutory regulations. Ritaya POS does not permit or support suppression of sales or parallel billing in any form.
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